Refund Policy

LAST UPDATED: February 12th, 2026

1. Overview

This Refund Policy outlines the terms and conditions under which DNA Romance LTD ("we", "us", or "our") provides refunds for purchases made through our Services.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• Your subscription will remain active until the end of the current billing period.
• You will not be charged for any subsequent billing periods.
• You will retain access to premium features until your current billing period expires.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Duplicate charges or billing errors.
• Service was not provided as described.
• Technical issues that prevented access to paid features.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Hearts (virtual currency) that have been used or partially consumed.
• Subscription periods that have already been fully utilized.
• Purchases made more than 14 days ago, unless required by applicable law.

5. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address.
• The date and amount of the transaction.
• The reason for your refund request.

6. Processing Time

Refund requests are typically processed within 5-10 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.

7. App Store Purchases

Purchases made through the Apple App Store or Google Play Store are subject to the respective store's refund policies. Please contact Apple or Google directly for refund requests related to in-app purchases.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

9. Related Policies

For more information about our practices, please see:

• Política de privacidad
• Términos y Condiciones
• Política de Cookies